Privacy Policy
Privacy Policy for Norwich Guide (norwichguide.com)
Effective Date: 13 October 2025
At Norwich Guide, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or interact with our website.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Who We Are
Norwich Guide is an online directory that helps users find and connect with local businesses in Norwich and surrounding areas. If you have any questions about this policy, you can contact us at:
Email: info@norwichguide.com
2. What Information We Collect
We may collect the following types of personal data:
Information you provide directly: such as when submitting a business listing, sending an enquiry, or signing up for updates (e.g., name, business name, email address, phone number).
Automatically collected data: including your IP address, browser type, device type, referral URL, and usage data via cookies and analytics tools.
Cookies: Our site uses cookies to enhance user experience and collect analytics. See our Cookie Policy for details.
We use your data to:
Provide and maintain our directory services.
Respond to your enquiries and requests.
Manage business listings.
Improve the performance and content of our website.
Send updates, marketing, or promotional content (only if you’ve opted in).
Detect, prevent, and address technical or security issues.
Under the UK GDPR, we process personal data based on:
Consent – where you have given clear permission.
Contract – to fulfil a service you’ve requested.
Legitimate interests – to operate and improve our services, where your rights don’t override these interests.
Legal obligation – to comply with applicable laws.
We do not sell your data.
We may share data with trusted third-party service providers who help us operate the site (e.g., hosting providers, analytics platforms). These providers are required to safeguard your data.
We may also share data if required by law or to protect our legal rights.
6. Data Retention
We keep your personal data only for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time (see Section 8).
7. Data Security
We implement appropriate technical and organisational measures to protect your data. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
8. Your Rights
Under data protection laws, you have the right to:
Access the personal data we hold about you.
Correct or update inaccurate data.
Request deletion of your data (“right to be forgotten”).
Object to or restrict how we process your data.
Withdraw consent at any time (where processing is based on consent).
Lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.
To exercise any of these rights, contact us at: info@norwichguide.com
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We recommend checking this page periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Norwich Guide
Email: info@norwichguide.com
Website: https://www.norwichguide.com